The security check/verification is not approving correct answers. How can this be fixed?
You're in the course, you enter the answer to your security question, and it doesn't work. Now what?
Obviously, you've checked the spelling, but is it properly capitalized? If you're sure that you're typing it correctly and it still isn't working, go ahead and give us a call. We can log in a fix it manually on the spot. We strive to provide 100% uptime on all of our courses, and we'll do whatever it takes to keep you moving! If you're having an issue outside of our normal operating hours just send us a message using the chat feature on our website. That will get your issue resolved quickly as well!
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How do I login? How To Log In On Desktop
To log into your account from a desktop computer, click the gold "Login" link at the top right corner of the screen, or go to https://rocketcert.com/login. Enter your username (most of the time it's your email address) and your password. If you are having trouble logging in, you can click the "Forgot your user or pass?" button or visit https://rocketcert.com/password-reset
How To Log In On A Mobile Device
To log into your account from a mobile device, click the "Login" button at the top left corner of the screen, or go to https://rocketcert.com/login. Enter your username (most of the time it's your email address) and your password. If you are having trouble logging in, you can click the "Forgot your user or pass?" button or visit https://rocketcert.com/password-reset
If you have another question, head back to the support page.
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What should I do if sections are not showing complete?
You've reviewed the content, finished the section, but the course is still marked as "incomplete". Uh oh.
As with all technology, sometimes it just doesn't want to work. Luckily, you've got us to help (with this at least). Give us a call and let us know what's going on. We have time stamps for everything, and we can check to make sure that you get credit for every section you've completed. Go ahead and move on to the next section, even finish the course if you need to. We'll mark it "complete" as soon as we can and you'll be ready to go!
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What are RocketCert's office hours? What are RocketCert's office hours?
You can reach us in the office Monday thru Friday from 8 am to 6 pm EST
Well, we're not exactly 24/7, but we do our best to be there when you need us! RocketCert's office hours are Monday through Friday, 8 am to 6 pm EST. Thanks to the internet, you can also reach us when we're out of the office most of the time, too! Although we strive to be available 24/7 (and the boss would love it), we sometimes take time to be with our families. If you find yourself with a question for us go ahead and send us a message, we'll do our best to get back to you soon. In the off chance you haven't heard back from us in a few days, we're either on a company-wide vacation (never happened) or we are working diligently on a response and we'll be in touch soon.
Contact us by typing in chat, emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or calling +1 800-495-6612!
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RocketCert Affiliate Partnership Program
Welcome to the RocketCert Affiliate Profit Sharing Program! We are pleased to offer you the opportunity to receive exclusive discounts and a generous commission structure by sharing our online education courses and resources with your customers and members. Our company specializes in providing comprehensive online contractor exam preparation courses, state-approved continuing education, and all the books needed to pass each exam. As an affiliate, you will be provided with a unique link that will track your customers' purchases, generating commissions for you based on the type of product they purchase.
Zero Cost, Endless Opportunities
Joining our program is absolutely free. Forever. That's right, zero costs, allowing you to focus on what truly matters: growing and enhancing your offerings.
Add Value, Sustain Relationships
This program enables you to offer even more to your customer base, employees, and members. Imagine being able to provide exclusive educational discounts that empower their professional development.
Industry Leading Education
Our online courses are tailored to seamlessly integrate into your dynamic lifestyle. Accessible on any device, they offer you the freedom to learn at your own pace, whenever and wherever it suits you best.
Once set up, our affiliate program requires no upkeep. Our commission structure is designed to be as generous as it is uncomplicated. Every sale you facilitate directly benefits you, with no earning cap.
We've designed this process to be as easy as possible. 99% of our affiliate applications are approved within 24 hours of the application being submitted.
Once you are approved, you will receive an affiliate link. This link will attribute traffic to your account and generate the commissions accordingly.
You can rest assured that the education you help provide through RocketCert is the highest quality available. As with any of our customers, your customers will also have access to our elite team of instructors and educators whenever they need it.
SUBMIT AN APPLICATION
The application isn't long at all and should only take 3-5 minutes! The application allows us gathers some basic information from you. It is also how you set up your billing information so you can start receiving commission.
SIGN THE AGREEMENT
After the application is submitted and approved, we will send you a partner agreement to sign. The agreement will contain the commission rates for your affiliate account.
COLLECT PAYMENT
Once you've completed the previous steps and your account is activated, it's time to start profiting! After your account is approved you will receive an affiliate link. You will then start to receive a percentage of the revenue from purchases though your link. We also give our partners the ability to use their own logos and marketing materials though the affiliate link.
Ready to Become an Affiliate?
Use the form below to become an affiliate or to request a demo course. Most affiliate accounts are approved within an hour of signing up, and you'll instantly receive access to the demo course!
Free Demo Course
- Sample highlighting guides
- Guide to tabbing books
- Test Simulation
- Sample quizzes:
- OSHA
- International Building Code
- Construction Math
Paid courses also come with:
By partnering with RocketCert, SCMNJATC is able to offer their members a complete continuing education solution that can be completed anywhere, any time. We offered a discount on the courses directly to their consumers, which they paired with their own rebate system for existing members. When combined, their members are paying little to nothing out of pocket for their required annual CE.
We teamed up with the FHBA to give their prospective members access to the best online exam prep courses available. We also provide their students with tailor-made CE courses to supplement the courses already provided by the FHBA. By combining the power of our bundles with the ease of our CE, FHBA is now able to extend their reach and offer courses without spending any extra time or money.
At RocketCert, we strive to be the best (while having fun in the process). This means having not only the best quality of education, but also industry leading technology. Best yet, we are here for you 7 days a week. Have a question or comment? Give us a call or contact us to send us a message. Ready to begin? Select your State above and start immediately. Of course, you can resume later!
LIFETIME ACCESS
Why pay for something knowing your time with it is limited? At RocketCert, we believe in offering lifetime access to your training, even though it will not be needed.
EXPERT EDUCATION
Our education is written industry experts. We believe in helping you with your career, and that help begins with offering best in class education.
CUSTOMER SUPPORT
We are here for you. Have a question? Need support? Our team is available 7 days a week for technical support. We pride ourselves in taking care of you.
EASY REFUNDS
Fail your exam? Prefer a different style of course? Other events taking place in your life? Give us a call, and we can process a refund within 30 days of purchase for any reason. Exam prep courses are backed with our No Pass, No Pay guarantee.
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What is the "No Pass No Pay" policy?
Once you purchase a course from RocketCert, LLC you have access to the course forever, which means you may take the course as many times as you need.
If you purchased a course and the appropriate books and do not pass the related exam within one year of purchasing the course then RocketCert, LLC will refund the cost of the course (not books, tabs, shipping) as long as you meet the following conditions.
- You have 1 year from the purchase of the course to take the exam.
- You completed all lessons.
- You PASSED all quizzes at least 1 time.
- You PASSED the TEST SIMULATION / PRACTICE EXAM at least 5 times.
- You must provide RocketCert, LLC with your exam score.
- You purchased and used all recommended reference materials and tabs.
- In order to apply for this offer please send the required information to This email address is being protected from spambots. You need JavaScript enabled to view it. within 13 months of purchasing the course.
RocketCert, LLC does not provide refunds for exam fees, books, tabs, or shipping. California Exam Prep courses written by Television Education are also NOT eligible. If you request a refund under this policy you will no longer have access to the course.
*This offer is not available in the State of Tennessee or any other state that prohibits a refund based on your result on an exam.
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How do I know if a course is state approved? If you're taking a continuing education course, it's important to make sure that it's state-approved. State approval ensures that the course meets the standards set by the state, and that you'll receive credit for completing it.
At RocketCert, all of our continuing education courses are state-approved. You can verify this information by checking the approval info section at the bottom of the page where the course is listed. Here's how:
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Check the Course Listing: Look for the "approval info" section at the bottom of the page where the course is listed. If the course is state-approved, there should be a statement indicating this fact, along with the name of the state agency that granted the approval.
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Visit the State Website: To find out more information about the state approval of the course, you can visit the website of the state agency that oversees the profession or industry for which the course is offered. Look for a list of approved courses or a search function that allows you to enter the name or provider of the course you're considering.
By taking the time to ensure that your course is state-approved, you can feel confident that you're getting the education you need to maintain your professional license or certification. If you have any questions about state approval for our continuing education courses, please don't hesitate to contact us for more information.
Remember, taking a state-approved course not only ensures that you'll receive credit for completing it, but it also demonstrates to employers and clients that you're committed to staying current in your field. So, be sure to check for state approval before enrolling in any continuing education course.
Below you can see an example of what the approval info might look like. You can also click here to visit the approval section of one of our CE pages.
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I just completed my continuing education. When will my completion be reported to the state?
After completing a continuing education course, it's important to know when your completion will be reported to the state. At RocketCert, we submit completion reports to the state on the following business day after you complete your course.
We submit completion reports to every state that allows us to. If your state doesn't accept electronic submissions, you also receive an instant certificate of completion for your records. Some states do not require you to submit your completion, but instead keep the certificate in case you are audited. To see if we submit to your state, check the course listing page where there will be a section indicating if we submit to the state or not.
Submitting your completion report on time is essential for maintaining your professional license or certification. We understand how important this is and aim to make the process as seamless as possible. If you have any questions, feel free to contact us for more information.
Below you can find an example of what this section may look like. You can also click here to visit this section on one of our CE pages.
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I have a question about something I see in the course. How can I talk to an instructor? If you have a question about course content and need to speak with an instructor, you can reach us by calling 1-800-495-6612, emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or by using the screenshot "Report Problem" feature available within your course to send your question directly.
Our team and instructors are ready to provide support and ensure you have the guidance you need throughout your course.
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Can I get more time to take the exam? Can I get more time to take the exam?
Testing companies may provide accommodations, such as additional time, for test takers with special circumstances under the Americans with Disabilities Act (ADA), including conditions like dyslexia, ADHD, or other qualifying disabilities. A doctor's note or other documentation is typically required to request these accommodations. Please contact the testing company directly for specific procedures and requirements.
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Why are my CE topics not relevant to my trade? Why are my CE topics not relevant to my trade?
RocketCert offers a variety of continuing education (CE) courses covering numerous topics, some of which may not directly relate to your daily trade work. However, all RocketCert CE courses are board-approved to meet renewal requirements. Our goal is to make fulfilling your CE obligations as straightforward as possible. Topics may include business-related content or other subjects to provide a well-rounded education, even if they don't always align directly with your trade. Please reach out if you think you were not enrolled in the correct course! We will double check and, if needed, move you to the correct course.
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When will my books arrive? Orders typically ship within 24 hours, Monday - Friday. The cutoff for express orders shipping same day is 3:00pm ET. Orders placed on weekends or holidays will ship the next business day. We email tracking tracking numbers as packages are shipped, and you can also find your tracking number in your RocketCert account under "Receipts / Tracking Number" |
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I have a different edition of a textbook than is listed in your bundle. Is this a problem? Generally, this is not an issue. We have content for previous editions of many of the textbooks that we sell, and the testing agencies typically do not have an issue with test takers bringing in either newer or older edtions of any books.
However, if you do need tabs for an older edition of a book, please let us know so we can be sure to get you the correct tabs.
If you have any questions, feel free to reach out at 1-800-495-6612 or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.
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I entered my name and/or license number incorrectly. How can this be fixed? If you have yet to complete the course, you are able to update your name and license number from your course gradebook (graduation cap icon).
If you have completed the course and have a typo in your name or license number, you can reach out to us at 1-800-495-6612 or This email address is being protected from spambots. You need JavaScript enabled to view it., and we can resolve the issue for you.
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How long does it take to study for an exam? The time required to study for an exam varies depending on your prior knowledge, experience, and the specific exam's complexity. On average, RocketCert recommends 20-40 hours of study time for most exams, using our comprehensive study materials. Dedicating consistent time each week and utilizing practice exams can help you gauge your readiness and prepare effectively. The best indicator of when you are ready to pass the exam is when you are consistently passing the Test Simulation.
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What qualifies as experience? Qualifying experience typically includes hands-on work, training, or employment in your specific trade, as defined by the licensing board or testing authority. This may involve documented hours working under a licensed professional, relevant project involvement, or formal apprenticeships. Requirements vary by trade and state, so we recommend checking with your licensing board for specific criteria. RocketCert’s resources can help guide you through the documentation process to ensure your experience meets the necessary standards. RocketCert recommends reviewing the application requirements early, gathering documents like work experience records or certifications in advance, and using our resources to guide you through each step. Our Application Processing Partner offers application processing services.
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Your website says a course is coming soon. When will the course be available? We are always working on new courses, often several at the same time. The timeline for development depends on the complexity of the material, so some courses may take longer to complete than others.
If you’re waiting on a specific course, please reach out to us through our online chat, by phone at 1-800-495-6612, or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.. We can provide a more accurate estimate for its release and notify you once the course becomes available.
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Can I bring in a different edition of a book into the exam? Testing agencies generally allow newer editions of books as long as they cover the same core content and technical standards relevant to the exam. This is a common practice to ensure candidates have access to up-to-date materials without being restricted to outdated editions. We include newer editions in our bundles because they reflect the latest codes, regulations, and industry standards, which better prepare you for both the exam and your professional work. Old books often go out of print; we only sell NEW books. These editions ensure you’re studying the most current information.
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How do I fix my facial recognition ID check that is not working? If you are blocked from accessing a course due to an ID verification issue, please contact the RocketCert office directly. Our team will assist you in resolving the issue and getting you unblocked so you can continue your course.
If you’re unable to register a facial recognition account, try using a different device, such as a smartphone, iPad, laptop, or another computer. If the issue persists, contact RocketCert’s support team for further assistance.
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Why are my tabs not lining up with my book? Tabs may not align with your book due to differences in editions, as content and page layouts can vary between versions. To ensure proper alignment, verify that your book edition matches the one specified in our materials and focus on the sections highlighted by our tabs.
Tabs may not align because you are simply looking at the wrong book. Double-check that the tab sheet title matches the book cover.
Tabs may not match if you’re referencing the wrong section of the book. RocketCert’s tabs are designed to focus on the most relevant material for your exam. Some books contain up to 90% irrelevant information.
If you need further assistance, contact our support team: https://rocketcert.com/contact
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Is my course narrated? With very limited exceptions, all of our continuing education courses are fully narrated.
Our exam prep courses, however, include limited narration—usually only in the introductory lessons. The main content is designed for self-paced study using guides and practice questions.
Highlighting Guides are not narrated.
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Is this course available in Spanish? RocketCert has not developed any Spanish language courses in house. However, through our partnership with Television Education, we offer several Spanish language California contractor courses.
For information about these courses, please reach out to us via our online chat, email to This email address is being protected from spambots. You need JavaScript enabled to view it., or by phone at 1-800-495-6612.
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How long do I have to complete a Continuing Education course? When you purchase a Continuing Education (CE) course from RocketCert, your access to the course remains active until the course’s approval period expires. We strive to ensure there are no lapses or gaps in course approvals. However, if you do not complete the course before its expiration date, you may need to start over with the newly approved course content. To avoid this, we recommend completing your course well before the expiration date. Contact our support team if you have questions about your course’s status or deadlines.
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How long do I have access to an exam prep course? You have lifetime access to all RocketCert developed exam prep courses. California courses developed by Television Education come with one year of access with extensions available.
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Will I be able to take my licensing exam in Spanish or another language other than English? The major testing providers have increasingly begun to offer more language options for testing; however, you will need to reach out directly to the testing agency to determine if your particular exam provides those options.
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Does RocketCert provide the licensing exams? No, the licensing exams are provided by various third party testing companies such as PSI, ProV, and PearsonVue.
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How can I reschedule a webinar? How can I reschedule a webinar?
You can reschedule a webinar from the gradebook tab (graduation cap icon) in the course.
We can also reschedule you manually if you reach out to our support team via live chat, email, or by phone.
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What devices can I take my courses on? What devices can I take my courses on?
The courses work on almost any device, including tablets, smartphones, and even smart TVs!
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Do you offer application processing? Do you offer application processing?
We do not currently offer application processing in house, but we do have a great partner who does! To get started, fill out the form below. After you submit the form you will be contacted by our partner, Contractor Licensing Pros, with more information on how application processing works.
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Can I stop and start the course at anytime? Can I stop and start the course at anytime?
Yes! Close your course window at anytime. Next time you log on you may resume right where you left off.
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How can I get a discount or cheaper price? How can I get a discount or cheaper price?
We offer several ways to save:
- Bundle Discounts - Our bundles offer the largest discounts on our courses and course materials that we can regularly provide.
- Coupon Codes – Follow us on social media for regular seasonal promotions. Veterans and loyal customers qualify for exclusive discounts. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to request your code, then apply it at checkout before payment.
- Price Beat Guarantee – Found a lower original price for the same online course elsewhere? We'll beat it by 10%. Email the competitor's ad to This email address is being protected from spambots. You need JavaScript enabled to view it. with your order details.
- Pay Over Time – Select Affirm at checkout to split your purchase into easy payments (subject to approval).
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Can I get credit if I need continuing education (CE) courses for multiple states with overlapping content? Can I get credit if I need continuing education (CE) courses for multiple states with overlapping content?
Yes! To save you time when courses share identical content, we offer a Section Equivalency Credit policy:
- If two (or more) courses contain exactly the same sections (same title, same year/code version, identical content), we can transfer credit for those sections so you don’t have to repeat the exact same material.
- This is not automatic – you must contact us after completing the first course.
- Credit is given only for exactly identical sections. Example: A course based on the 2020 NEC and one based on the 2017 NEC are considered different and cannot share credit.
- Lessons completed more than 365 days ago are not eligible for credit.
- Even when we mark sections (or the entire course) as complete for you, you must still log into the second course at least once and enter your name and license number. We cannot submit your completion to the state without this information.
How the Section Equivalency Credit process works:
- Purchase and fully complete the first course.
- After finishing the first course, contact our support team (This email address is being protected from spambots. You need JavaScript enabled to view it. or use the contact form) and tell us:
- The course(s) you’ve purchased
- That you’ve completed the first one and want credit applied to the second (or additional) course(s)
- We will manually review and mark the identical sections as complete in the second course. If every section is identical, we can mark the entire course as complete. If only some sections match, only those will be marked complete (you’ll still need to finish any unique or state-specific sections).
- Log into the second course at least once to provide/confirm your license information so we can report your completion to the state.
- Discounts may be available when purchasing multiple similar courses (ask our support team or check at checkout for current offers)
Important: We submit completions to the state the next business day and cannot backdate certificates, so please request credit as soon as you finish the first course.
If you’re unsure whether your courses qualify for section equivalency credit, contact us before purchasing — we’re happy to check for you!
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