Continuing Education (CE)
Continuing Education (CE)
- Will my completion be reported to the state board?
- We report the next business day (where allowed). Check course page for state-specific details. Instant certificate provided; some states require you to retain it for audits.
- Can I get credit if I need continuing education (CE) courses for multiple states with overlapping content?
- Yes! To save you time when courses share identical content, we offer a Section Equivalency Credit policy:
- If two (or more) courses contain exactly the same sections (same title, same year/code version, identical content), we can transfer credit for those sections so you don’t have to repeat the exact same material.
- This is not automatic – you must contact us after completing the first course.
- Credit is given only for exactly identical sections. Example: A course based on the 2020 NEC and one based on the 2017 NEC are considered different and cannot share credit.
- Lessons completed more than 365 days ago are not eligible for credit.
- Even when we mark sections (or the entire course) as complete for you, you must still log into the second course at least once and enter your name and license number. We cannot submit your completion to the state without this information.
How the Section Equivalency Credit process works:
- Purchase and fully complete the first course.
- After finishing the first course, contact our support team (This email address is being protected from spambots. You need JavaScript enabled to view it. or use the contact form) and tell us:
- The course(s) you’ve purchased
- That you’ve completed the first one and want credit applied to the second (or additional) course(s)
- We will manually review and mark the identical sections as complete in the second course. If every section is identical, we can mark the entire course as complete. If only some sections match, only those will be marked complete (you’ll still need to finish any unique or state-specific sections).
- Log into the second course at least once to provide/confirm your license information so we can report your completion to the state.
- Discounts may be available when purchasing multiple similar courses (ask our support team or check at checkout for current offers)
Important: We submit completions to the state the next business day and cannot backdate certificates, so please request credit as soon as you finish the first course.
If you’re unsure whether your courses qualify for section equivalency credit, contact us before purchasing — we’re happy to check for you!
- Why are my CE topics not relevant to my trade?
- All courses are board-approved. Topics provide well-rounded education (e.g., business content). If enrolled incorrectly, contact support—we'll verify and move you if needed.
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Account & Login
Account & Login
- How do I login?
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On desktop: Click the gold "Login" link at the top right or visit https://rocketcert.com/login.
On mobile: Click the "Login" button at the top left or use the same link.
Enter your username (usually your email) and password. If forgotten, use "Forgot your user or pass?" or visit https://rocketcert.com/password-reset.
- I entered my name and/or license number incorrectly. How can this be fixed?
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If the course is not yet complete: Update it yourself from the course gradebook (graduation cap icon).
If complete: Contact support at 800-495-6612 or This email address is being protected from spambots. You need JavaScript enabled to view it.—we'll fix it for you.
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Exam Prep & Licensing
Exam Prep & Licensing
- What is the "No Pass No Pay" policy?
- Pass guarantee: If you don't pass within 1 year (after full completion, passing quizzes once, practice exams 5 times, using recommended books/tabs), we'll refund the course cost (excludes books/tabs/shipping/fees). Provide score report; apply within 13 months. Not available in TN or states prohibiting it; CA Television Education courses excluded. Access revoked upon refund.
- What qualifies as experience?
- Qualifying experience typically includes hands-on work, training, or employment in your specific trade, as defined by the licensing board or testing authority. This may involve documented hours working under a licensed professional, relevant project involvement, or formal apprenticeships. Requirements vary by trade and state, so we recommend checking with your licensing board for specific criteria. RocketCert’s resources can help guide you through the documentation process to ensure your experience meets the necessary standards. RocketCert recommends reviewing the application requirements early, gathering documents like work experience records or certifications in advance, and using our resources to guide you through each step. Our Application Processing Partner offers application processing services.
- How do I know if a course is state approved?
- All CE courses are state-approved. Check "approval info" section on course page (includes agency details). Verify on state website if needed.
- Can I get more time to take the exam?
- Testing providers may offer ADA accommodations (e.g., extra time for disabilities). Provide documentation; contact them directly.
- How long does it take to study for an exam?
- Varies by experience/exam; typically 20-40 hours recommended. Best readiness indicator: Consistently passing the Test Simulation.
- Your website says a course is coming soon. When will the course be available?
- Timelines vary by complexity. Contact support for estimates—we'll notify you when ready.
- Does RocketCert provide the licensing exams?
- No—exams administered by third parties (e.g., PSI, ProV, Pearson Vue).
- How can I talk to an instructor?
- Call 800-495-6612, email This email address is being protected from spambots. You need JavaScript enabled to view it., or use in-course "Report Problem" screenshot feature.
- Do you offer application processing?
- Not in-house, but via partner Contractor Licensing Pros. Contact us for referral.
- Will I be able to take my licensing exam in Spanish or another language other than English?
- Increasing options available—contact testing agency directly for your exam.
- Can I bring in a different edition of a book into the exam?
- Generally yes (newer editions allowed if core content matches). We bundle latest for current standards.
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Course Features & Access
Course Features & Access
- What devices can I take my courses on?
- Almost any device, including desktops, laptops, tablets, smartphones, and even smart TVs!
- Can I stop and start the course at anytime?
- Yes! Pause anytime—resume exactly where you left off next login.
- How long do I have access to an exam prep course?
- Lifetime access for RocketCert-developed courses. California (Television Education) courses: 1 year, with extensions available.
- How long do I have to complete a Continuing Education course?
- Access until the course approval expires (we minimize gaps). Complete well before expiration to avoid restarting. Contact support for status.
- Is my course narrated?
- Continuing Education: Fully narrated (limited exceptions).
Exam Prep: Limited narration (mostly introductory); main content is self-paced with guides and questions. Highlighting Guides: Not narrated.
- Is this course available in Spanish?
- Some California contractor courses (via Television Education partnership) are in Spanish. Contact support for details.
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Books & Materials
Books & Materials
- When will my books arrive?
- Ships within 24 hours (M-F; express cutoff 3pm ET). Weekends/holidays: next business day. Tracking emailed and in account under "Receipts / Tracking Number".
- I have a different edition of a textbook than is listed in your bundle. Is this a problem?
- Usually not—content similar; testing agencies often accept. For tabs on older editions, contact support.
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Other
Other
- How can I get a discount or cheaper price?
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- Bundle Discounts - Biggest regular savings.
- Coupon Codes – Follow social media; veterans/loyal customers request via email.
- Price Beat Guarantee – We'll beat competitor's original price by 10% (email proof).
- Pay Over Time – Select Affirm at checkout.
- RocketCert Affiliate Partnership Program
- Earn commissions sharing our courses/books. Free to join; generous structure; exclusive discounts for your audience. Apply at https://rocketcert.com/partner-program—most approved quickly.
- How can I reschedule a webinar?
- From course gradebook (graduation cap icon) or contact support.
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Technical Issues
Technical Issues
- The security check/verification is not approving correct answers. How can this be fixed?
- Double-check spelling and capitalization. If it still fails, contact us—we can manually fix it right away (during hours) or via chat/message for quick resolution outside hours.
- What should I do if sections are not showing complete?
- Contact support. We can review timestamps and manually mark completed sections so you get full credit. Continue to the next sections in the meantime.
- How do I fix my facial recognition ID check that is not working?
- Try a different device (smartphone, tablet, laptop). Ensure good lighting and clear face view. If issues persist, contact support—we'll unblock you and assist further.
- Why are my tabs not lining up with my book?
- Common causes: Edition mismatch, wrong book (check tab sheet title vs. book cover), or focusing on irrelevant sections (tabs highlight exam-relevant parts only). Contact support for assistance or adjusted tabs.
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