#TeamRocket

Ashley is the bubbly personality you'll meet when you call our office or start a live chat. With the insight of a contractor, the patience of a mother, and the problem-solving skills of a start-up employee, Ashley has proven herself to be an invaluable asset to the RocketCert team. She is the driving force behind our bookstore; ordering and shipping hundreds of books each month. If you've received a package from us, odds are Ashley packed it up!

With over a decade of customer service experience, Ashley is constantly finding new and improved ways to make sure we are meeting the needs of our customers. When she isn't keeping us in line at the office, she's either on the river with her son and husband or at the pet store playing with puppies. We are truly blessed to have such an incredible player on our side.

If you've ever been to the 423, you already know who Vance is. He's the coolest guy to ever walk through the doors of RocketCert. He's a better golfer than you. Your kids look up to him, and your parents wish you were more like him. Bring him to a party and watch all of your friends turn into his friends. He's the kind of guy to gets invited to weddings based solely on his swagger. It isn't uncommon for people to stop and ask him for his autograph while he's out grocery shopping. That extra batch of cookies your grandma made? It's for Vance.

If you think Bob is the coolest Vance you've ever heard of, think again. This guy oozes class, and with the right amount of luck, some might drip onto you. Watch out world, Vance from Chattanooga is here.

Finn is a recent UTK grad who is eager to help any and all students succeed in their educational path. Finn’s hobbies include reading, hiking, gardening, kayaking.

I grew up in Southern California, always on the beach! I relocating to TN 3.5 years ago. I have one amazing 10-year-old daughter. Spent most of my working career in administration and customer service. I am always looking for fun things to do outside of work such as cooking at home with family, snowboarding, music, traveling and recently took a liking to golf. I pride myself on continuing to build and grow in my career.

I grew up in Knoxville, TN but followed my family to Daphne, AL where I then attended the University of South Alabama to obtain my teaching degree. I missed home WAY too much, so I relocated my Cajun husband to Knoxville, where we are now raising our 3 crazy kiddos and one WAY too needy goldendoodle, who my kids claim is my “favorite.” I love teaching and learning so I received my Master’s degree in Adult Education and training in 2015. I love assisting others in their learning adventures. In my downtime, I love cooking, hiking and having movie nights with my family.

John grew up in Tennessee and Georgia and received a Bachelors of Education from Tennessee State University. He worked eleven summers at a summer camp and spent five years in the United States Navy as a Sonar Technician on a submarine. He enjoys hiking, gardening, and playing with his wife, daughter, and dog.

Meet Ali, our Business Development Director and one part of the dynamic force behind RocketCert’s market-reaching strategies. A proud alumna of the University of Tennessee (Go Vols!), she combines her sharp entrepreneurial acumen with an innate sense for business and marketing; her flair for business is only rivaled by her knack for snapping a great photo – and her penchant for tripping over absolutely nothing. Whether she's drawing up a cutting-edge business proposal, collaborating on the next big marketing campaign, or capturing a moment through her lens, she’s all about the details. When she's not architecting the next big move for RocketCert or creating visual masterpieces, she's soaking up cherished moments and living her best life with her husband and kids or volunteering with local animal rescues. Always game for a hearty laugh, Ali swears by the mantra: a perfect blend of wit, a sprinkle of dad jokes, strong coffee, and a dash of marketing magic is the formula to success. Oh, and if you've got a pun up your sleeve, share it and you might just watch it become part of RocketCert's next campaign!

I'm Shaina Norwood, and I'm overjoyed to join the Rocketcert family. I'm not just a professional, but a photography enthusiast, a proud member of a close-knit family, a Chow Chow dog parent, and someone who can talk about food all day long.

I have close to 13 years of experience in the financial industry. My journey has given me a solid foundation in building client relationships which I'm eager to apply to my role here.

My passion for photography has taught me to see the world from unique perspectives. As someone who comes from a big family, I deeply value relationships. My family have taught me that relationships are the cornerstone of a fulfilling life. I bring this same warmth and dedication to my professional relationships, fostering an environment of trust and understanding.