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To inspire a culture of lifelong learning and continuous professional development for advancement in your career.

The Core

Tom Dorsey, Jr. is a hands-on, results-driven executive with over 20 years of industry experience. Though by trade he is an entrepreneur and business consultant, Tom is an educator at heart. His mantra is that "Learning has three styles: audio, visual, and kinesthetic. Ideal education incorporates all of those".

He is an alum of the University of Tennessee where he earned his MBA in Strategic Leadership as well as other degrees. Tom is a state approved instructor for numerous industries all over the country. Additionally, he is an IDECC certified instructor, licensed contractor, holds several ICC inspector certifications, and is OSHA 30 certified. Recently, both his company and individually were recipients of the 2020-21 GFEL USA Excellence in Education award. Tom is a hockey lover who also enjoys music, fishing, three putting, avoiding exercise, and coaching his sons in hockey.

Drew is a home inspection professional with over 15 years of industry experience in the construction industry. His mantra is that "People are capable of much more, if given conclusive environmental conditions in which to reach their full potential." He is an alum of the University of Tennessee at Chattanooga where he earned his BA in Marketing. He is an IDECC certified instructor and RocketCert's 2021 Employee of the Year. Drew enjoys reading, cycling, golfing, and playing pickleball.

If you've ever been to the 423, you already know who Vance is. He's the coolest guy to ever walk through the doors of RocketCert. He's a better golfer than you. Your kids look up to him, and your parents wish you were more like him. Bring him to a party and watch all of your friends turn into his friends. He's the kind of guy to gets invited to weddings based solely on his swagger. It isn't uncommon for people to stop and ask him for his autograph while he's out grocery shopping. That extra batch of cookies your grandma made? It's for Vance.

If you think Bob is the coolest Vance you've ever heard of, think again. This guy oozes class, and with the right amount of luck, some might drip onto you. Watch out world, Vance from Chattanooga is here.

I grew up in Southern California, always on the beach! I relocating to TN 3.5 years ago. I have one amazing 10-year-old daughter. Spent most of my working career in administration and customer service. I am always looking for fun things to do outside of work such as cooking at home with family, snowboarding, music, traveling and recently took a liking to golf. I pride myself on continuing to build and grow in my career.

The Heroes

Finn is a recent UTK grad who is eager to help any and all students succeed in their educational path. Finn’s hobbies include reading, hiking, gardening, kayaking.
I grew up in Knoxville, TN but followed my family to Daphne, AL where I then attended the University of South Alabama to obtain my teaching degree. I missed home WAY too much, so I relocated my Cajun husband to Knoxville, where we are now raising our 3 crazy kiddos and one WAY too needy goldendoodle, who my kids claim is my “favorite.” I love teaching and learning so I received my Master’s degree in Adult Education and training in 2015. I love assisting others in their learning adventures. In my downtime, I love cooking, hiking and having movie nights with my family.

John grew up in Tennessee and Georgia and received a Bachelors of Education from Tennessee State University. He worked eleven summers at a summer camp and spent five years in the United States Navy as a Sonar Technician on a submarine. He enjoys hiking, gardening, and playing with his wife, daughter, and dog.

I'm Shaina Norwood, and I'm overjoyed to join the Rocketcert family. I'm not just a professional, but a photography enthusiast, a proud member of a close-knit family, a Chow Chow dog parent, and someone who can talk about food all day long.

I have close to 13 years of experience in the financial industry. My journey has given me a solid foundation in building client relationships which I'm eager to apply to my role here.

My passion for photography has taught me to see the world from unique perspectives. As someone who comes from a big family, I deeply value relationships. My family has taught me that relationships are the cornerstone of a fulfilling life. I bring this same warmth and dedication to my professional relationships, fostering an environment of trust and understanding.

My name is Stacie! I'm a proud Knoxvillian who grew up surrounded by the beautiful Smoky Mountains, with an amazing 7 year old daughter who keeps me on my toes! When I'm not exploring nature, you'll find me diving into video games, playing pickleball, or unleashing my creativity as a freelance graphic designer. With over 15 years of experience in customer service and shipping/receiving, I've honed my skills in making people happy!
I have always loved technology and learning. My father was an engineer, and my mother was a schoolteacher. I grew up in a house filled with books and half-deconstructed electronics, and I always had a thirst for knowledge and an overabundant curiosity. Following high school, I spent the better part of a decade working and touring as a stand-up comic (that's a whole other story). After becoming tired of the road life, I attended the University of Tennessee, where I earned an MS in Information Science. Now, I am the proud father of three rowdy children and married to an amazing educator, When I am not working, I enjoy gaming with the kids, low-country cooking, listening to audiobooks, or just spending a date night out.
I am so excited to join the team! I have over 20 years in Accounting and Human Resources. I was born and raised in Knoxville by way of Strawberry Plains. My husband Mark and I have 3 kids and 10 grands. I love animals and am a foster fail - leaving me with 5 cats and 2 dogs (maybe a goat if I can hide it from the hubby). When not playing with numbers, I enjoy spending time with family, jeeping in the mud, camping, and traveling to the caribbean.

Max is a marketing associate at RocketCert, LLC. Originally growing up near Cleveland, Ohio, Max later moved to Toledo to attend university.

Max's career trajectory led to a relocation to Knoxville in May 2022, driven by a desire to escape the overcast skies of Ohio and to explore new professional horizons.

Drawing from a diverse background that includes a passion for music cultivated during his earlier years, Max brings a multifaceted perspective to the role of Marketing Specialist. Beyond professional pursuits, Max harbors a penchant for automotive craftsmanship, finding solace in the meticulous tinkering with cars, bikes, and various motorized contraptions.

During moments of respite, Max takes pleasure in the simple joys of home life, often accompanied by the soothing presence of two cats. With great enthusiasm, Max embarks on this new chapter of the career journey, contributing expertise to the esteemed team at RocketCert, LLC, as they collectively strive for excellence.

Why choose us?

At RocketCert, we strive to be the best (while having fun in the process). This means having not only the best quality of education, but also industry leading technology. Best yet, we are here for you 7 days a week. Have a question or comment? Give us a call or contact us to send us a message.


Education written by industry experts.


Our courses are available on nearly any device, any time.


Friendly, supportive and personable.


Our Values

  • Accountability & Discipline
  • Teamwork
  • Perpetual Learning
  • Adaptability
  • Compassion
  • Integrity
  • Respect
  • Philanthropy
  • Health & Wellness